Report Help

If you are having trouble with a specific report, you can fax or email it to SYSTOC Customer Support.

This method is valuable in the troubleshooting process because important data is retained in the report, allowing us to better understand what is not working satisfactorily.

Note: Sending reports containing PHI (Patient Health Information) by email may be contrary to your clinic's security policies. Check applicable regulations prior to using the method described below. Also seeProtected Health Information.
Follow these steps to email a report to us:
  1. Run the selected report to display.
  2. Click Export Report () on the toolbar.
  3. Change the format from Character-Separated Values (default) to Crystal Reports (RPT). The correct destination is Disk File.
  4. The file is automatically given the same name as the report. Edit the name if necessary, but leave the extension as RPT. Select the destination to save the report.
  5. Create an email message explaining the trouble you are experiencing, attach the RPT file, and email to Customer Support at SYSTOCSupport@ul.com.
Note: If emailing is not an option, SYSTOC Customer Support personnel can retrieve a specific report via phone lines, which may be an acceptable alternative. Contact SYSTOC Customer Support at 844.881.8713 for additional information.