Starting the Update Process

The first time you check for updates, you are asked if you agree to allow report, (data) table, and error log information to be sent to SYSTOC Customer Support for analysis.

Starting the Update Process

We recommend selecting Yes for this option. Doing so expedites requests for Customer Support because report and table usage data as well as error history are automatically downloaded to Customer Support and readily available to support personnel. Otherwise, Customer Support must dial in to the user's system for this information after a call for help has already been placed. Note that no actual SYSTOC data are downloaded.

When this step is complete, the Updater displays a list of five tasks that are being performed. The status of each task is indicated by its color - green for successfully completed and red for not yet completed or failed. A blue arrow indicates the active task. It takes a minute or so for the tasks to be completed (a little longer the first time the Updater is accessed). If a task cannot be completed, an error message is displayed.


Updater Status screen

SYSTOC Report - Forms Updater Task Descriptions

Task Description

Analyzing Local System

Performs an inventory of reports, PDF forms, table usage, and errors on the user's system. If the clinic's Site ID has not been added to the database, a message indicates the Site ID is not valid and a call to Customer Support is required.

Connecting to Updater Server

Uses SSH2 (Secure Shell version 2) protocol to connect to the SYSTOC server.

Uploading Local Information

Uploads the user's report and PDF form inventory to the server. If the user elected to send report, table usage, and error log data to Customer Support for analysis, this information is also uploaded.

Analyzing Inventory

Compares the user's inventory to the Updater inventory for the appropriate version of SYSTOC. Checks for Deleted files (files marked for deletion); Missing files (files accepted previously that are not found in the current inventory); New Items (files that are new); and Updated files (newer versions of existing files).

Retrieving Updated Item List

Once evaluation of all files is complete, a list of available updated files displays.