Sending Email from SYSTOC

Transmitting electronic medical records via email from SYSTOC is available anywhere you see the email icon or Staple/Send. Before using email from SYSTOC, you must first establish settings for the entire organization. Each user can then set up personal preferences.

Required Email Setting for the Entire Organization



SYSTOC SMTP Settings

Preferences for the entire organization are set in Utility > Program Preferences > SMTP Settings. Server Settings, Security Settings, and General Settings must be configured.

  • Hosted: Contact SYSTOC Customer Support at SYSTOCSupport@ul.com or by phone at 844.881.8713.
  • Self-Hosted: Contact your IT department for assistance.

Complete the Bcc Address For All Email field in the Logging section if you have established a separate email account to serve as a log of all sent emails. Consult with your IT Department to be sure only authorized individuals have access to this email account and that email history is properly maintained.

SMTP Server Settings

Consult with your IT Department to set your SMTP server delivery delay notification and delivery expiration timeout settings to short durations, such as five minutes for each. This alerts the SYSTOC user when a sent email has failed. The email alert is sent to the address specified in Personal Preferences.

Personal E-Mail Settings



Set personal email settings in Utility > Program Preferences > Personal Preferences. Complete the Your Email Address and Your Email Signature fields.

Sending an Email Using the Email Icon

Pressing the email icon opens an email template window with the email address and the signature field populated with data from your Personal Preferences. You can change the information as needed. The email icon is available from screens such as Patient Summary and Injuries.



Sending an Email Using Staple/Send

Emails with flattened PDFs can be sent anywhere you see Staple/Send, such as Appointment Register, Orders, and Clinical Work Area. See Staple and Send Charts.

For UL Hosted Solution customers, there is a 10MB limit on the attachment size of emails.