About the SYSTOC Sandbox

Beginning with version 7.52, the SYSTOC client (software on the workstation) operates in a series of SYSTOC-specific folders under the local user's network profile. One area is known as the SYSTOC sandbox. The installed programs and sandbox are normally transparent to a user since the software is functioning in a protected environment where the user has full permission.

Occasionally a user or SYSTOC may attempt to save a file outside of his/her network profile area to folders with restricted permission for a standard network user, for example, the root of the C:\ drive. In most situations this occurs behind the scenes as SYSTOC uses the sandbox to ensure an uninterrupted workflow.

Issues may occur when a program, such as a PDF reader, attempts to display a file that cannot be located, initially producing an error such as "C:\SYSTOC. Could not open file. File not found." You cannot locate files in the restricted permission folders using Windows Explorer because the file is actually located in the SYSTOC sandbox instead of the actual restricted folder. The sandbox sufficiently simulates the restricted folder structure for SYSTOC purposes.

To save files such as PDFs and later retrieve them, use folders such as:
  • My Documents
  • Temp
  • Desktop
  • Network drives

To remedy problems related to restricted permission folders, reset the path SYSTOC uses to store PDF files in progress to the My Documents folder (or another folder listed above). Do this by placing a file that you need to attach in the folder you want to use. From the Orders - Attach File screen, browse to the folder, select, and add the file to the patient's medical record.

For troubleshooting purposes, SYSTOC's sandbox folder is created upon first run of SYSTOC in a user's Application Data folder. You can locate this folder by opening Windows Explorer and typing %appdata% in the address field. The VOS > Systoc sandbox folders are beneath the Application Data folder. The Application Data folder is considered a hidden folder and is not shown in Windows Explorer by default. In order to see it, you must set the Folder Options > View settings to show hidden files and folders.