Payment Denied

If the responsible party pays nothing on an invoice, denying payment for whatever reason, you can record the response by adding a zero amount receipt to an invoice. To do this, you must go to the Billing Folder > Receipts/Adjustments.

Complete the information on the Check Information screen, enter an appropriate Receipt Fee Code, fill in your check date, put 0 in the Check Amt field, and record a remark such as “payment denied” in Comment. When you click the Continue to Invoice Search button, you will get a warning message “The check amount is zero, do you want to correct it?” Proceed by choosing No.

On the Search for Invoices screen, select the correct invoice and click the Next to Pay Charges button. On the Pay Charges screen, scroll to the right and place an EOMB code in the first EOMB column for whatever charge line is being denied, or for all lines if the whole invoice is being denied. You can do this by typing the code in or clicking on the EOMB drop-down list and selecting the code you wish to use.

Press the Commit button when finished. If the denial is for the whole invoice, you could choose to use the EOMB module in the Billing Folder to record the denial. The disadvantage to this approach is that it is not obvious when you view the Billing > Invoices > Invoice Summary that there is an attached EOMB; you have to actually go check for these from the EOMB menu choice.