Collections

The Collections function provides the ability to track the actions taken on delinquent invoices and accounts. Before any collection steps are taken you must clarify the delinquency policies of your facility and the procedures for following up on them.

The Billing Folder > Collections > Select Invoices choice and/or various reports provide the information you need to identify problem accounts, and a series of templates in the memos makes it easy to generate letters requesting payment.

The complexities of medical billing and insurance reimbursement often slow the payment process well beyond the 30 to 90 day delinquency period allowed in other businesses. You may choose not to initiate the collection process until 90 days after printing the invoice. Once you send the first collection letter, you will be able to track the account’s status through the various collection stages prior to turning the bill over to a collection agency if your efforts are unsuccessful.